Shupper-Brickle Equipment's Return Policy

All returns must have prior authorization and an RGA number. To obtain authorization, request an RGA through the site's contact page or ask your sales manager. Materials returned without authorization will be refused and returned at the owner’s expense. All requests for return must be made within 30 days of the original invoice date (except for cases of potential warranty claims). After obtaining an RGA number, promptly return the items to the directed address with the RGA number shown on the carton and delivery ticket. Returns must be received within two weeks of the RGA’s issue. All return shipments must be sent by prepaid freight. Shupper-Brickle will not accept collect shipments. A 20% restocking fee is generally applicable to all returns, though additional charges may apply per the manufacturer’s policy. Custom-designed equipment and customized parts, including custom-cut lengths of chain, are not returnable. Parts or equipment that have been used or abused are also not returnable. Also, items are non-returnable whenever specified by the sales order.