General Purchase & Return FAQ’s

Hoist Purchase FAQs

Crane Purchase FAQs

Sling Purchase FAQs

Electrification Purchase FAQs

OSHA Regulation FAQs
Fall Protection FAQs


1. What if I don’t see what I need on

Give us a call! Shupper-Brickle represents a wide variety of equipment types and manufacturers. Feel free to drop us an e-mail or call to speak with our experienced sales staff.

2. What is your return policy?

We understand that sometimes the need for a return arises. Returns are acceptable under the following conditions:

+Returns must be made within 30 days of the original ship date of the order.

+Returns must have prior authorization, obtained by filling out an RGA request form or contacting your sales manager for an RGA #.

+Returns must be received within 2 weeks of the RGA issue and must be shipped prepaid

+Mark the RGA # clearly on the carton and delivery ticket

+A 20% restocking fee will be charged, except in some cases where Shupper-Brickle will pass through the manufacturer’s other percentage fee.

+Custom-designed equipment, customized parts, and custom-cut lengths of chain are not returnable. Also items are non-returnable whenever specified by the sales order.

3. What forms of payment do you accept?

We accept Visa, MasterCard, and American Express. We offer net payment terms to certain customers, based on volume of business and pending credit review.

4. Do you offer technical assistance about the right equipment or part for my application or repair?

Yes, please call 800-642-7263 to speak with one of our experienced sales staff between 8 AM and 5PM Eastern Standard Time. Or, you can send us your details by e-mail to We’ll get back to you within the next business day.

Hoist Purchase FAQ’s


What are the benefits of manual hand-chain hoists, chain falls, and lever hoists?

Manual chain hoists, chain falls, and lever hoists are the most basic type of hoisting equipment.  They’re ideal for short lifts in maintenance use, where electric or air power isn’t available, in lower capacities or where portability is critical. Manual and lever hoists are inexpensive and easy to maintain.

Shupper-Brickle offers manual hoists and lever hoists from these manufacturers: CM, Harrington, Coffing, All Material Handling, Oz, and Yale.


When should I use an electric-powered chain hoist?

Where electricity is available, an electric-powered chain hoist is an economical and effective choice for loads up to 5 tons. Electric chain hoists lift loads quickly and smoothly, and a dual-speed option maximizes accuracy in positioning. Chain requires less initial investment than wire rope, though it’s not ideal for heavier loads or long lifts.

Shupper-Brickle offers electric chain hoist from these manufacturers: CM, Harrington, Coffing, Budgit, Yale, Chester, and R&M.


When should I use an electric-powered wire rope hoist?

Electric wire rope hoists are used for heavier loads, usually 5 tons or higher, or when the hoist is operated from a bridge crane. Wire rope is also used for lifts of 20 ft or more where the lifted load would interfere with a chain container.

While requiring a higher initial investment, wire rope hoists offer maximum lift, speed, and flexibility of design.

Shupper-Brickle offers electric wire rope hoists from these manufacturers: Yale, Electrolift, Acco Wright, Harrington, Detroit, R&M, CM, Coffing, Shawbox, and Saturn.


When should I use an air-powered or pneumatic hoist?

A pneumatic or air hoist operates by using compressed air or compressed nitrogen. Benefits of an air-powered hoist include better control speed, higher duty cycles, smaller size, and no risk of electrical shock. Because this equipment is powered by compressed air, it’s safe for hazardous locations, as defined by the National Electric Code. Spark resistant features are also available.

While air hoists have a substantially simpler design than the electric-powered equivalent, they have a higher operational noise, slower lifting speeds, and require plant air pressure of 90 PSI.

Shupper-Brickle offers air-powered hoists from these industry-leading manufacturers: CM,  Detroit, Harrington, JD Neuhuas, Coffing, Budgit, Yale, Chester, Ingersoll-Rand, R&M and Electrolift.

Crane Purchase FAQ's

(coming soon)

Sling Purchase FAQ's

(coming soon)

Electrification Purchase FAQ's

(coming soon)

OSHA Regulation – FAQs

What are OSHA’s requirements for the frequency of inspections for overhead/gantry cranes and hoists?

Standard 1910.179, Section (j) of the Occupational Safety & Health Administration’s code relates to inspections of overhead and gantry cranes. The code requires that all equipment be subject to (3) types of inspections: “Initial” or prior to each use; ”“Frequent” defined as daily to monthly; and “Periodic” defined as 1 to 12 month intervals. The code goes on to list specific features that must be examined and included in the inspection.

To comply with this code, please contact Shupper-Brickle’s Service Department for analysis of your systems. We also offer operator training, rigging training, and maintenance training classes, which reduce liability and increase operator knowledge.

Please note that this is a only a summary of the guidelines. Please call our office for further information or refer to the government’s web site for a more complete set of guidelines.

Contact Us!

We can answer any questions and we’re eager to help.

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